Refund policy

Returns:

  • All products are specially crafted for you upon request and based on your measurements. Therefore, we regret that we cannot accept returns due to dissatisfaction, change of mind, or not fitting items.

  • If a product is defective, you must inform us within 14 days of receiving the goods. We will then organise a return, refund, or replacement within a reasonable time frame.

  • Report a defective product within 14 days of delivery to info(at)cords4paws.com, providing your invoice or order number, your name, your email address, and include a picture of the defective product.

  • For the purchase of pre-made items, the statutory withdrawal period and return policy apply.

 

Return Policy

Right of Withdrawal 

1.1 If you are a consumer (i.e., a natural person who places the order for a purpose that cannot be attributed to your commercial or self-employed professional activity), you have a right of withdrawal in accordance with the legal provisions. 

1.2 If you, as a consumer, make use of your right of withdrawal according to clause 1.1, you must bear the regular costs of returning the goods.

1.3. Furthermore, the regulations that are reproduced in detail in the following withdrawal policy apply to the right of withdrawal:

Withdrawal Policy for Custom-Made Items:

  • All products are specially made for you upon request and according to your measurements. Therefore, we cannot accept returns due to dissatisfaction, changes of opinion, or items that do not fit.
  • If a product is defective, you must inform us within 14 days of receiving the goods. We will then organise a return, refund, or replacement within a reasonable timeframe.
  • Report a defective product within 14 days of delivery to info(at)cords4paws.com, providing your invoice or order number, your name, your email address, and attach a picture of the defective product.

 

Withdrawal Right for Pre-Made Items:

For the purchase of pre-made items, the statutory withdrawal period and return regulation apply.

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.

To exercise your right of withdrawal, you must inform us [Kim & Milly's Cords 4 Paws, info(at)cords4paws.com, Mozartstr. 15, D-55450 Langenlonsheim] by means of a clear statement (e.g., a letter sent by post or an email) of your decision to withdraw from this contract.

You can use the attached sample withdrawal form, but this is not mandatory. You can also electronically fill out and submit the sample withdrawal form or another clear statement on our website.

If you make use of this option, we will immediately (e.g., by email) send you a confirmation of the receipt of such a withdrawal.

To meet the withdrawal deadline, it is sufficient for you to send the notification of exercising the right of withdrawal before the withdrawal period expires.

Consequences of Withdrawal If you withdraw from this contract, we will refund all payments we have received from you, including the delivery costs (except for the additional costs resulting from your choice of a different type of delivery than the cheapest standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract.

We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged fees for this refund. We may refuse to refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us or Kim & Milly's Cords 4 Paws, Mozartstr. 15, D-55450 Langenlonsheim, immediately and in any case no later than fourteen days from the day on which you inform us of the withdrawal of this contract.

The deadline is met if you send the goods before the expiry of the fourteen-day period. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling that is not necessary for checking the condition, properties, and functionality of the goods.

- End of the withdrawal policy -

1.4. We will inform you about the sample withdrawal form according to legal regulations as follows:

Sample Withdrawal Form

(If you want to withdraw from the contract, please fill out this form and send it back.)

To:

Kim & Milly's Cords 4 Paws,

Mozartstr. 15,

D-55450 Langenlonsheim:

I/we hereby withdraw from the contract concluded by me/us for the purchase of the following goods.

Ordered on (______________)/received on (__________________)

Name of the consumer(s):_____________________________

Address of the consumer(s)____________________________

Signature of the consumer(s)__________________________

Date __________